Tailor made coaching and training programme for Customer Success and Business Development teams. Improves commercial confidence, performance and deliverables.

What does it do?

Our programmes enable teams to achieve their potential. It provides new skills and removes the mindset barriers that hold teams back from a higher level of performance.

Examples of such barriers include lack of confidence, reactive thinking or Perfectionism.

A programme has three functions:

• Enabling individuals to manage and work through their own performance barriers

• Bringing new ideas, skills and techniques to the team at large

• Helping each individual in the team to adopt those skills and make them habitual

What are the benefits for my CUSTOMER SUCCESS TEAM?

• improve commercial confidence. Your team is the deciding factor in your clients’ adoption, renewal and growth. To do this effectively, they must be confident in having compelling commercial conversations. Next Level will help them do just that.

• make your team more proactive in seeking opportunities. To get the very best from your product, your clients need to know about all of the problems you can solve for them. To do this, you need to uncover those needs. Enter a proactive, curious CS team. Next Level will help your CSMs identify, relay and solve customers needs with confidence and proactivity - improving your customers’ experience, spend, and your AAR figures.

• instil a mindset of greater ownership and accountability. Winning teams take ownership of a situation. They make decisions, find opportunities and thrive under pressure. They execute on your strategy with greater conviction. Next Level helps CSMs learn to be confident in decision-making and strategic execution with your clients to maximise your opportunities for renewal and growth.

• increase employee engagement. 94% of employees would stay longer at a company if it invested in their career development*. Investment in your talent will keep your talent.

What are the benefits for my SALES TEAM?

A Next Level Teams programme will;

• make your team more resilient. It is not the most intelligent team who endures, it is the most resilient. Your people gain skills to help them thrive under pressure and perform when things get tough. Not only this, but they will stay the course and work harder to secure that deal in the face of initial and unfounded objections.

• make your team more consultative. Businesses buy benefits, not features. Salespeople who can identify and solve genuine business problems time and again, succeed long-term. Next Level will give your team the tools and confidence they need to ask better questions, articulate product benefits with greater clarity, and ultimately close more deals.

• make your team stand out. Next Level creates authentic high performance. Salespeople who work with us gain greater confidence to bring more of themselves into their work, thus creating stronger relationships with prospective clients. This means they are more likely to get the deal, but also to stand out from your competition on the initial call.

• increase employee engagement. 94% of employees would stay longer at a company if it invested in their career development*. Investment in your talent will keep your talent.

Want to find out more?

*LinkedIn Learning Report 2018